Privacy Policy

Last Updated: 5 November 2026

1. Introduction

Tradeicon General Trading LLC company respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products or services, make payments through our online payment links, or communicate with us.

We handle personal information in accordance with applicable UAE data protection and consumer protection laws.

2. Information We Collect

We may collect the following information:

  • Full name
  • Email address
  • Contact number
  • Billing address
  • Delivery address, where applicable
  • Company name and business details, where applicable
  • Order and transaction details
  • Payment confirmation and transaction reference numbers
  • Information you voluntarily provide through contact forms, email or WhatsApp
  • Technical information such as IP address, browser type and website usage data, where applicable.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and confirming orders.
  • Providing products and services.
  • Processing online payments.
  • Issuing invoices and payment receipts.
  • Arranging deliveries, where applicable.
  • Responding to customer enquiries.
  • Providing after-sales support.
  • Handling refunds, cancellations and complaints.
  • Meeting applicable legal, accounting and regulatory requirements.
  • Maintaining website security and preventing fraudulent transactions.

We will not use your personal information for unrelated marketing purposes without the required legal basis or consent.

4. Online Payments and Payment Security

Our website may provide online payment links or payment gateway services to enable customers to complete transactions.

Payments may be processed through authorised third-party payment service providers.

Tradeicon General Trading LLC does not intentionally collect or store customers' complete debit or credit card numbers, CVV security codes or online banking passwords.

Payment information is handled by the relevant payment service provider in accordance with its security and privacy policies.

We may retain payment confirmations, transaction references and payment-related records for accounting, customer service and legal purposes.

5. Sharing of Personal Information

We do not sell, rent or trade customers' personal information.

We may share necessary information with:

  • Payment gateway and payment processing providers.
  • Delivery and logistics companies, where applicable.
  • IT hosting and website service providers.
  • Professional advisers, auditors and accountants.
  • Government authorities or law enforcement agencies when legally required.

Such sharing will be limited to what is reasonably necessary for the relevant purpose and subject to applicable legal requirements.

6. Data Protection and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy or to comply with applicable UAE legal, accounting and regulatory requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it, subject to applicable retention obligations.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Improve website functionality.
  • Remember user preferences.
  • Understand website traffic and performance.
  • Improve the customer experience.

You may manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Where required, we will obtain appropriate consent before using non-essential cookies or tracking technologies.

9. Your Privacy Rights

Subject to applicable UAE laws and any relevant exceptions, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of personal information where legally permitted.
  • Request restriction or cessation of certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Raise a complaint regarding the handling of your personal information.

To exercise these rights, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites, payment gateways or external services.

We are not responsible for the privacy practices, content or security of third-party websites. Customers should review the relevant third-party privacy policies before providing personal information.

11. Children's Privacy

Our website and services are not intentionally directed towards children. We do not knowingly collect personal information from children without the legally required consent or authorisation.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology or applicable laws.

Any updates will be published on this page with the revised date.

13. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy, please contact us:

  • Company: Tradeicon General Trading LLC
  • Email: sales@tradeicon.ae
  • Jurisdiction: United Arab Emirates