Last Updated: 5 November 2026
Tradeicon General Trading LLC
United Arab Emirates (UAE)
At Tradeicon General Trading LLC, we aim to provide quality products and services and ensure customer satisfaction.
This Refund and Cancellation Policy explains the conditions under which customers may request order cancellations, returns, exchanges and refunds for purchases made through our website or online payment links.
This policy is subject to applicable UAE consumer protection and e-commerce laws. Nothing in this policy limits any mandatory rights available to customers under UAE law.
Customers may request cancellation of an order by contacting us as soon as possible.
Cancellation requests are subject to the status of the order and applicable consumer rights.
Customers may request a return or exchange where:
Customers should notify us as soon as reasonably possible after receiving the product and provide:
We will review the request and arrange an appropriate remedy, which may include repair, replacement, exchange or refund, as applicable under UAE law.
For products that are not defective, damaged, incomplete or incorrectly supplied, a return or exchange request based solely on a change of mind may be considered at our discretion.
Any such request must be approved by our customer service team and the product must generally be:
This section does not restrict any return, refund or exchange rights available under applicable UAE law.
Subject to statutory consumer rights, the following may not be eligible for change-of-mind returns:
Defective, damaged, incomplete or incorrectly supplied products will be handled in accordance with applicable UAE law, regardless of the above exclusions.
Customers may make payments through online payment links or approved payment gateway services.
Where a refund is approved:
We are not responsible for delays caused by banks or third-party payment processors, but we will provide reasonable assistance in tracking the refund.
Any payment processing fees or transaction charges will be handled in accordance with applicable laws and the terms of the payment provider.
No deduction will be made from a refund where such deduction is prohibited by applicable UAE law.
Delivery charges, where applicable, will be communicated to customers at the time of purchase.
Where a refund or return is required because of a defective, damaged, incomplete or incorrectly supplied product, delivery and return costs will be handled in accordance with applicable UAE law.
For voluntary change-of-mind returns accepted at our discretion, return delivery costs may be the customer's responsibility where legally permitted and communicated in advance.
Once a refund is approved, we will initiate the refund within a reasonable processing period.
The time taken for the amount to reflect in the customer's account depends on the payment gateway, card issuer or bank.
Customers will be notified when the refund has been initiated, where contact details are available.
To request a refund, return, exchange or cancellation, please contact us using the details below.
Please include:
Our team will review the request and respond as soon as reasonably possible.
We aim to resolve all customer complaints fairly and promptly.
If you have a concern regarding an order, payment, cancellation or refund, please contact our customer service team first.
Nothing in this policy prevents customers from exercising their rights or submitting complaints to the relevant UAE consumer protection authority.
We reserve the right to update this Refund and Cancellation Policy from time to time.
Any changes will be published on this page with the revised date. Changes will not override mandatory consumer rights or retrospectively remove rights relating to existing purchases.